Products opened, used, reconstituted, or handled outside our strict climate storage guidelines are strictly non-refundable due to quality control safety protocols.
If your shipment arrives damaged or compromised, please contact us within 48 hours of carrier delivery with photographic evidence of the sealed vial container.
If an incorrect item is received relative to your order specification, we will immediately dispatch a replacement vial free of charge.
Refund requests are reviewed on a case-by-case basis by our analytical logistics team.
Products opened, used, reconstituted, or handled outside our strict climate storage guidelines are strictly non-refundable due to quality control safety protocols.